Taking off the edges: Implementing a streamlined client identity management experience at State Library of Queensland

ALIA Library

Creator
Thorpe, Clare
Description

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
This conference paper details how SLQ has endeavoured to make registration and account management easier for clients and staff. Our new membership model, launched late January 2015, has challenged us to remove barriers by implementing a user-centric approach. This involved simplifying services offers across the whole library, iteratively designing a seamless and unmediated membership package. The final product makes registration, access and engagement with our systems and services easier, more convenient and personalised for our members.

Publisher
Deakin, ACT: Australian Library and Information Association
Date
2015
Type
Format
Identifier
Language
en
Relation
https://read.alia.org.au/alia-information-online-2015-conference-program
https://read.alia.org.au/taking-edges-implementing-streamlined-client-identity-management-experience-state-library-0
Coverage
Australia