ALIA Information Online 2017 Conference, 13-17 February 2017 Sydney: Data Information Knowledge
[Peer reviewed] This conference paper discusses the introduction of a suite of online library orientation resources for new university students.
Abstract: Monash University Library (MUL) has for the first time incorporated an innovative online space for commencing students into its Orientation 2016 program. This pilot adopted a student-centred approach and unified the Library’s online orientation message across the seven branch libraries in Australia. The orientation period represents an important opportunity for the Library to connect with new students. However, it can be challenging to compete with other university services also vying for students’ attention. It is imperative that the Library ensures that, along with face to face contact, it has an intuitive and consistent online presence during orientation that enables students to access information about the Library and its services in a way that is adaptable to students’ needs and technology use. This paper reflects how we set out to create a virtual space to orientate students, and what we learnt along the way.