Library services

ALIA Library

Communicating academic library impact through visualisation

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference presentation (PowerPoint slides ) supports the paper which explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.
 

Communicating academic library impact through visualisation

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference paper explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.
 

Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge
This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.

 

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