Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Library

Creator
Conyers, Ben; Flynn Bridie
Subject
Conferences
Library buildings
Library services
Description

ALIA Information Online 2015 Conference, 2-5 February Sydney : at the edge
This conference presentation discusses the redesign of services, service design approach, staff ideas and input, customer ideas and inputs, service principles and making changes to library services.

Publisher
Deakin, ACT : Australian Library and Information Association
Date
2015
Type
Text
Format
PDF
Identifier
PDF icon Download journey_maps_and_customer_hacks.pdf (2.01 MB)
Language
en
Relation
http://repo.alia.org.au/sites/default/files/documents/online_conference_2015.pdf
https://read.alia.org.au/journey-maps-and-customer-hacks-redesigning-services-state-library-victoria-1
Coverage
Victoria
Rights
Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License