Trove: reach and impact

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
The focus of this conference presentation is on the main lessons and outcomes of the  independent evaluation of customer satisfaction with Trove commssioned by the National Library of Australia. This first rigorous evaluation of Trove’s audiences and impact includes the consideration of the Australian public not yet benefiting from the Trove opportunity, and the ways in which the evaluation is shaping future development plans for Trove.