Stonnington Libraries online literacy and development (SOLID) program

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference paper explores the Stonnington Libraries Online Literacy and Development (SOLID) program developed by Charlotte Aberhart for staff across the Stonnington Library and Information Service. Between 2012 and 2016 Stonnington Library staff found they were increasingly approached by patrons for assistance with mobile devices and online services, in an environment where 'digital first' content was becoming more prevalent. The SOLID program was designed to improve staff confidence in meeting the specific needs of Stonnington Library patrons and encompassed five modules, each allocated 6 weeks for completion: Tablet Basics, eBooks and eAudiobooks, eReference, Social Media, and Online Media.
 
The paper outlines the structure and content of the SOLID program and discusses the feedback received from participants. In the future the program will run bi-annually at Stonnington Libraries, a choice made to avoid staff fatigue and to allow technological advances to be incorporated. The SOLID program is also available to other libraries through a Creative Commons license (link provided).