Australian Library Design Awards and Conference, 19 June 2017 Melbourne
This conference presentation (PowerPoint slides) provides two examples and two schools of thought in the approach taken to design school library spaces suitable for 21st Century education.
Australian Library Design Awards and Conference, 19 June 2017 Melbourne
This conference presentation (PowerPoint slides) accompanied the keynote address 'The City of Melbourne experience: libraries as part of city planning' at the Australian Library Design Awards 2017. The presentation provides an insight into the move towards repurposing inner city areas to encourage economic vitality, social cohesion and sustainability.
Australian Library Design Awards and Conference, 19 June 2017 Melbourne
ALIA Information Online 2015 Conference, 2-5 February Sydney : at the edge
This conference presentation discusses the redesign of services, service design approach, staff ideas and input, customer ideas and inputs, service principles and making changes to library services.
ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge
This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.
ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference presentation reports on an evaluation study of spaces in the Social Sciences and Humanities (SSHL), Biological Sciences (BSL) and Walter Harrison Law (WHLL) Libraries of the University of Queensland (UQ). The study was part of an evaluation of the quality and patterns of use of spaces in UQ libraries, which aimed to propose recommendations for future improvements and decision-making.
ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference paper reports on an evaluation study of spaces in the Social Sciences and Humanities (SSHL), Biological Sciences (BSL) and Walter Harrison Law (WHLL) Libraries of the University of Queensland (UQ). The study was part of an evaluation of the quality and patterns of use of spaces in UQ libraries, which aimed to propose recommendations for future improvements and decision-making.
