ALIA guidelines for special libraries experiencing service reviews

Every special library is likely to experience the review process at some point, often triggered by changes in the parent organisation. It is important to remember that while a review is challenging, it is also an opportunity to reinforce messages about the role and value of the library and information service. The review process can result in the reduction of some library and information services, but others find themselves coming out of the process in an even stronger position. How you and your colleagues approach the review can significantly impact on the outcomes for your library and information service. This guidance, based on the experiences of other libraries, suggests ways to navigate the process.