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ALIA Library

Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge
This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.

 

Submission in response to the Australian House of Representatives Inquiry into the role of Technical and Further Education system and its operation

ALIA responded to the Inquiry into the role of Technical and Further Education system and its operation, with the aim of: (1) encouraging acknowledgement of the important role of Australian TAFE libraries in supporting VET students, and (2) explaining the importance of a VET entry point for library and information professionals. 

Submission to the Australian law reform commission inquiry into copyright and the digital economy

This submission from the Australian Library and Information Association (ALIA) and the Australian Law Librarians' Association (ALIA) to the Australian law reform commission inquiry into copyright and the digital ecomony discusses the possible reform of Australia's copyright law to benefit the digital economy.

Submission in response to the Australian Government Productivity Commission Issues Paper on childcare and early childhood learning from the Australian Library and Information Association Public Libraries Advisory Committee

Australian Library and Information Association is responding to the Early Childhood Learning element of the Productivity Commission Issues Paper, with the aim of: securing explicit acknowledgement of the role of Australian public libraries in early childhood development in the final report to Government (31 October 2014), and encouraging discussion to identify further opportunities for the national network of 1500 public libraries to be used by federal, state and local government to support early childhood learning provision.

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