Yes we can! Communicating library value to a parent body

Creator
Pugh, Majella
Description

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference paper describes The University of Queensland (UQ) Library’s journey towards systematically measuring and communicating its value to its parent body. Work began with the re-establishment of the Library Quality and Assessment Advisory Group (QuAAG) early in 2013.

QuAAG referenced business logic theory, including the Strategic Communication Loop of sensemaking, choosing, doing and revision. For sensemaking, QuAAG initiated a project that first audited and assessed the usefulness of statistics gathered by Library staff. It sorted these into essentials for informing internal management (on the volume and quality of activity), figures required for external reporting (e.g. to CAUL), and data demonstrating value delivered as a benefit to the receiver.

Publisher
Deakin, ACT : Australian Library and Information Association
Date
2014
Type
Format
Identifier
Language
en
Relation
http://repo.alia.org.au/sites/default/files/documents/conference_program.pdf
Coverage
Queensland
Rights
Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License