Journey maps and customer hacks: redesigning services at the State Library of Victoria

Creator
Conyers, Ben; Flynn Bridie
Description

ALIA Information Online 2015 Conference, 2-5 February Sydney : at the edge

This conference presentation discusses the redesign of services, service design approach, staff ideas and input, customer ideas and inputs, service principles and making changes to library services.

Publisher
Deakin, ACT : Australian Library and Information Association
Date
2015
Type
Format
Language
en
Relation
http://repo.alia.org.au/sites/default/files/documents/online_conference_2015.pdf
Coverage
Victoria
Rights
Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License