Taking off the edges: Implementing a streamlined client identity management experience at State Library of Queensland [slides]

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
This conference presentation (PowerPoint slides) details how SLQ has endeavoured to make registration and account management easier for clients and staff. Our new membership model, launched late January 2015, has challenged us to remove barriers by implementing a user-centric approach. This involved simplifying services offers across the whole library, iteratively designing a seamless and unmediated membership package. The final product makes registration, access and engagement with our systems and services easier, more convenient and personalised for our members.