Journey maps and customer hacks: redesigning services at the State Library Victoria
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
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ALIA Library
Is the Juice Worth the Squeeze? [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
This conference presentation (PowerPoint slides) discusses the impact for library investment is web-scale discovery services like Primo, Summon, EDS, and WorldCat Discovery Services. The presentation examines the original rationale for the services, expectation and measure of impact and early results. The presentation also considers the parallel investments being made by content providers in facilitating the discovery of their content.
Is the Juice Worth the Squeeze?
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
The human knowledge project [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
This keynote address (PowerPoint slides) given at the ALIA Information Online 2015 Conference discusses services provided by the Digital Public Library of America and the concept of the human knowledge project.
Honing the edge: an integrated model for supporting eResearch [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Honing the edge: an integrated model for supporting eResearch
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
“Hold tight and pretend it’s a plan!”: Strategic approaches to client engagement via social media [slides]
This conference presentation (PowerPoint slides) discusses strategies for engaging clients using social media including branding, creating content, and measuring success.
Have you met ROS? The value of cross library collaboration in project management and delivery [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
This conference presentation (PowerPoint slides) discusses the new system launched by UNSW Library in 2013 to manage information about the research outputs produced at UNSW. In addition to the work expected as a part of a major technical implementation, the rollout of this system involved communication and support for up to 15,000 users, demanding skills that no single team at UNSW Library could provide on its own. The situation lent itself to collaboration.
Have you met ROS? The value of cross library collaboration in project management and delivery
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
This conference paper discusses the new system launched by UNSW Library in 2013 to manage information about the research outputs produced at UNSW. In addition to the work expected as a part of a major technical implementation, the rollout of this system involved communication and support for up to 15,000 users, demanding skills that no single team at UNSW Library could provide on its own. The situation lent itself to collaboration.
From mediocre to marvellous: Social media strategy to improve the student experience at the University of Western Australia
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
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