Data speaks volumes: evidence-based delivery of library services in a user-centered library
Asia-Pacific Library and Information Conference 2018, 30 July - 2 August 2018 Gold Coast: Roar Leap Dare
[Peer reviewed] This conference paper discusses the emerging trend in librarianship to rely on evidence and data, rather than opinion and anecdotes, to guide the planning, delivery, and assessment of library services that are truly user-oriented.