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Yes we can! Communicating library value to a parent body

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference paper describes The University of Queensland (UQ) Library’s journey towards systematically measuring and communicating its value to its parent body. Work began with the re-establishment of the Library Quality and Assessment Advisory Group (QuAAG) early in 2013.
QuAAG referenced business logic theory, including the Strategic Communication Loop of sensemaking, choosing, doing and revision. For sensemaking, QuAAG initiated a project that first audited and assessed the usefulness of statistics gathered by Library staff. It sorted these into essentials for informing internal management (on the volume and quality of activity), figures required for external reporting (e.g. to CAUL), and data demonstrating value delivered as a benefit to the receiver.

Yes we can! Communicating library value to a parent body

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference presentation describes The University of Queensland (UQ) Library’s journey towards systematically measuring and communicating its value to its parent body. Work began with the re-establishment of the Library Quality and Assessment Advisory Group (QuAAG) early in 2013.
QuAAG referenced business logic theory, including the Strategic Communication Loop of sensemaking, choosing, doing and revision. For sensemaking, QuAAG initiated a project that first audited and assessed the usefulness of statistics gathered by Library staff. It sorted these into essentials for informing internal management (on the volume and quality of activity), figures required for external reporting (e.g. to CAUL), and data demonstrating value delivered as a benefit to the receiver.

Worth every cent and more: an independent assessment of the return on investment of health libraries in Australia

The purpose of this report is to assist library and information professionals to present the business case for health libraries within their organisation. By doing so, we hope health libraries will be able to maintain their excellent service to medical practitioners; a service which impacts directly on positive health outcomes for patients.

Worth every cent and more: an independent assessment of the return on investment of health libraries in Australia. Summary

Health Libraries Inc (based in Victoria) and Health Libraries Australia (a national group of the Australian Library and Information Association) commissioned award-winning firm SGS Economics and Planning to survey health libraries across the nation and from this to assess the return on the annual investment in these services to their organisations. 

Where the rubber hits the road: Recognising and managing digital engagement risks

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
Abstract:
 
Library staff are engaging with clients, delivering services in social media channels and representing your library brand online. How effectively is your team managing legal and reputation risks, community engagement, strategy, coordination and resourcing risks? This presentation is a guided tour through recognising and managing the online engagement risks they will encounter along the way. Tools featured include: Twitter, Instagram, Tumblr, Pinterest, Wikipedia and Wikimedia Commons and the lessons learned at State Library of NSW.
 
Together we will explore the risks and control options available and the strategies in place across the four different focus areas that the State Library uses social media to deliver on organisational objectives:
 
1. Developing markets (audiences) and promoting Library events, exhibitions, products, collections and services
2. Promoting discovery of library assets (including collections, services, events, exhibitions, online services, physical spaces and staff expertise)
3. Engaging with clients and the community in their preferred channels and online communities (conversation and service delivery)
4. Collecting social media content for the collection (including social meta data and community created content)
 
The responsibility for creating social media content and engaging with communities and clients through these channels involves a range of different library roles and stakeholders. Navigating digital engagement as an avenue of service delivery is a key skill for library professionals.

When free is not enough: what the International Librarians Network managed to achieve with zero budget, and what we did when we hit the limits

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge
 
Abstract:
 
The International Librarians Network (ILN) began as a way to help librarians develop an international professional network without having to travel overseas. Focusing on openness and relying entirely on freely available technology and volunteer time, the program was designed to reinforce the idea that ideas can cross borders and make us better at what we do. The ILN launched in 2013, free and open to anyone in the profession, and has facilitated connections for over 1500 people in 103 countries.
 
Unfunded and completely independent, the ILN was established using a suite of freely available technology to create and maintain an online profile. This included Gmail, Google Drive, Google Forms, Dropbox, Wordpress, Twitter, Facebook and AnyMeeting. In the development stage of the program these tools were sufficient, and their ease of use allowed the ILN founders to focus on the content and rapid development of the program, rather than requiring advanced technical skills. Combined with a network of volunteers, the ILN was able to have a positive impact on librarians around the world.
 
By early 2014, with the rapid growth of the program, the no-cost model that had served the ILN well started to hinder the growth of the program. As additional time was being spent to find and implement work-arounds to technical limitations, the ILN realised that free was no longer enough. The program needed to move beyond the limitation of free web-based tools and an informal business structure, but there was still no budget to do so. Early efforts to identify pathways forward were hampered by financial restrictions, a lack of transparency by service providers, and a confusing abundance of small scale commercial providers of services.
 
This paper will outline how the ILN used freely available technology to establish and grow, and what was achieved from this base. The paper will then explore the steps the ILN took to identify planning and development strategies for small organisations and projects that need to ‘do more with less’. It will pragmatically explore the limitations of ‘free’ and what to do when free is not enough, and show the role that small-scale strategic planning can play in helping small organisations or projects manage growth in a scalable and sustainable way.

Workforce diversity: digital INCITE supplement - July/August 2021

INCITE: The magazine for library and information professionals - July/August 2021 Volume 42 Issue 4 (supplement)
 
Contents: Introduction -- LIS Workforce Diversity Survey results -- Painting a picture about Aboriginal and Torres Strait Island employment in Australian libraries -- Acknowledging, valuing and making space for diversity in LIS education at the University of South Australia -- Jumping hurdles: hurdle wording and hiring for diversity and inclusion -- Connecting personally to Culturally Safe Libraries -- Not your average public library -- Undertaking inclusive employment -- Trainee Library Officers and Workplace Diversity -- Better reflecting the community we serve.

Warm off the press

Article from INCITE January/February 2022 Volume 43 Issue 1.
 
Discussion of "Short Story Dispenser" project initiated by Kingston Libraries in Melbourne during 2021.
 
 
 

Workforce diversity trend report 2019

The 'Australian Library and Information Association Galleries Libraries Archives Museums and Records Workforce Diversity Trend Report 2019' details the current status of diversity across the galleries, libraries, archives, museums and records (GLAMR) workforce using the 2006, 2011, and 2016 census data from the Australian Bureau of Statistics. The age, gender, Aboriginal and Torres Strait Islander representation, people living with disability, and cultural diversity of Librarians; Gallery, Library and Museum Technicians; Library Assistants; and Archivists, Curators and Records Managers was compared with the levels of diversity in the total labour force. 
 
Five recommendations have been identified for the GLAMR sector to address imbalances highlighted in the report:
 

  1. Encourage people to consider library and information as both a first and second career.
  2. Find ways to significantly increase the number of male library and information workers.
  3. Aim to double the number of Indigenous workers.
  4. Continue to open up career opportunities for people living with disability.
  5. Seek to recruit people born in Asia and/or from LOTE households with Asian first languages.

Who is this place for anyway? Co-creating learning with kids

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 
This conference paper explores how the Community Learning Team at the State Library of South Australia examined how cultural organisations can remain relevant to learners in the 21st century. The team is rising to this challenge, reimagining our role, welcoming new technologies and co-creating dynamic learning opportunities with students that foster creativity, research and collaboration.
 
This session tells the story of how we led a project with students from grades 6 to 10 over a period of two months to authentically co-create a learning program to accompany the exhibition, A Theatre inside the Book, Paper Engineering from the Collections of the State Library of South Australia. All learning experiences are closely designed in line with the Australian Curriculum (ACARA) and Teaching for Effective Learning Framework.  This program was focused on the learning areas of Humanities and Social Sciences: History, The Arts: Visual Arts, Design and Technologies and the General Capabilities of literacy, numeracy, critical and creative thinking.
 
Capturing student voice over time and in a variety of ways has been critical in challenging our thinking, ensuring learning experiences reflect student voice and offer opportunity deeper engagement with the collections and stories of the State Library. In this session we will share a short documentary that offers insights into what students value, think and feel about the process of co-creation.  It highlights how this process has fostered for students, a sense of ownership and personal connection with the State Library and shifted the focus of adults from being the sage on the stage to the guide on the side.
 
So, who is this place for anyway?  It is a place for all.

Who is this place for anyway? Co-creating learning with kids

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 
This conference presentation (PowerPoint slides) explores how the Community Learning Team at the State Library of South Australia examined how cultural organisations can remain relevant to learners in the 21st century. The team is rising to this challenge, reimagining our role, welcoming new technologies and co-creating dynamic learning opportunities with students that foster creativity, research and collaboration.
 
This session tells the story of how we led a project with students from grades 6 to 10 over a period of two months to authentically co-create a learning program to accompany the exhibition, A Theatre inside the Book, Paper Engineering from the Collections of the State Library of South Australia. All learning experiences are closely designed in line with the Australian Curriculum (ACARA) and Teaching for Effective Learning Framework.  This program was focused on the learning areas of Humanities and Social Sciences: History, The Arts: Visual Arts, Design and Technologies and the General Capabilities of literacy, numeracy, critical and creative thinking.
 
Capturing student voice over time and in a variety of ways has been critical in challenging our thinking, ensuring learning experiences reflect student voice and offer opportunity deeper engagement with the collections and stories of the State Library. In this session we will share a short documentary that offers insights into what students value, think and feel about the process of co-creation.  It highlights how this process has fostered for students, a sense of ownership and personal connection with the State Library and shifted the focus of adults from being the sage on the stage to the guide on the side.
 
So, who is this place for anyway?  It is a place for all.

Working together: the importance of collaboration between TAFE library and TAFE teachers

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference presentation looks at how funding cuts to TAFE colleges have impacted on all areas of teaching and learning. College libraries have not escaped the axe, but nevertheless still provide important spaces and resources for teachers and students.
Like any library, TAFE college libraries need to continually assess the community they serve to remain relevant. They need to be innovative and resourceful in providing services and materials for their community.  This is where liaison and collaboration between teachers and library staff is of utmost importance, and these rolls are changing as well.
This presentation highlights some of the positives of working collaboratively together.

Working together: the importance of collaboration between TAFE library and TAFE teachers

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference paper looks at how funding cuts to TAFE colleges have impacted on all areas of teaching and learning. College libraries have not escaped the axe, but nevertheless still provide important spaces and resources for teachers and students.
Like any library, TAFE college libraries need to continually assess the community they serve to remain relevant. They need to be innovative and resourceful in providing services and materials for their community.  This is where liaison and collaboration between teachers and library staff is of utmost importance, and these rolls are changing as well.
This paper highlights some of the positives of working collaboratively together.

WWI initiatives as an illustrative example of priorities in NSLA libraries

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This presentation looks at the extraordinary collections of National, State and Territory libraries across Australia and New Zealand which are being made available in unprecedented ways to commemorate the First World War. The broad appeal, accessibility and sheer volume of this material has resulted in a level of community engagement unimaginable ten years ago. The commemorations have presented an ideal opportunity for libraries to invest or experiment in new platforms to display collection content, gather community contributions, and extend their reach. Rather than presenting a showcase of WWI initiatives, this paper uses WWI programs as a lens through which to examine the shifting focus and priorities of NSLA libraries.

Vision 2017: learning strategy

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference presentation discusses a training needs analysis conducted by the State Library of Queensland (State Library)  for Public Libraries of Queensland in 2013-2014.  This presentation explores the findings of the training needs analysis and the development of the Vision 2017 Learning Strategy for public libraries’ staff in Queensland.  The Next Horizon Vision 2017 for Queensland public libraries is a collaborative vision with State Library, Queensland Public Library Association (QPLA) and Local Government Association of Queensland (LGAQ).
Four key themes are outlined in Vision 2017: Creative Community spaces, Connectors – physical and virtual, Technology trendsetters, incubators of ideas, learning and innovation.
For Queensland public libraries to deliver on this vision we explored the skills sets, management and leadership competencies required with key stakeholders across local government, library industry education sector, public library staff, ALIA, and QPLA. Key barriers to library staff becoming confident learners were found to be a culture of permission required to learn, a risk averse culture within local government, and that library staff in Queensland are disengaged from the debate about the profession.

VIT standards and teacher librarian practice

This document has been developed to assist principals, teacher librarians and school communities and has the following applications:

  • It can be used as a guide when provisionally registered teacher librarians are applying for registration. Qualified librarians who complete a teaching qualification and are seeking registration as a teacher would find this document particularly useful
  • It would be of value to principals who are focussing on the role of the teacher librarian within the school
  • It provides details about teacher librarian practice for those school communities that use the VIT Standards as the framework for their Annual Review Meeting (ARM)
  • It can be used in conjunction with School Improvement Framework in Libraries (SIFiL). The indicators could assist library staff to contribute to the school’s Self-reflection Report. In addition, the document could be used in the ongoing monitoring of the School Improvement Plan (SIP) and the Annual Action Plan (AAP)
  • It provides exemplars of practice for teacher librarians

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