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Yes we can! Communicating library value to a parent body

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference paper describes The University of Queensland (UQ) Library’s journey towards systematically measuring and communicating its value to its parent body. Work began with the re-establishment of the Library Quality and Assessment Advisory Group (QuAAG) early in 2013.
QuAAG referenced business logic theory, including the Strategic Communication Loop of sensemaking, choosing, doing and revision. For sensemaking, QuAAG initiated a project that first audited and assessed the usefulness of statistics gathered by Library staff. It sorted these into essentials for informing internal management (on the volume and quality of activity), figures required for external reporting (e.g. to CAUL), and data demonstrating value delivered as a benefit to the receiver.

Yes we can! Communicating library value to a parent body

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference presentation describes The University of Queensland (UQ) Library’s journey towards systematically measuring and communicating its value to its parent body. Work began with the re-establishment of the Library Quality and Assessment Advisory Group (QuAAG) early in 2013.
QuAAG referenced business logic theory, including the Strategic Communication Loop of sensemaking, choosing, doing and revision. For sensemaking, QuAAG initiated a project that first audited and assessed the usefulness of statistics gathered by Library staff. It sorted these into essentials for informing internal management (on the volume and quality of activity), figures required for external reporting (e.g. to CAUL), and data demonstrating value delivered as a benefit to the receiver.

Yolŋu Rom Napurrn Dhukarr: A Living Room Project in Galiwin’ku Community Library, North East Arnhem Land [slides]

Asia-Pacific Library and Information Conference 2018, 30 July - 2 August 2018 Gold Coast: Roar Leap Dare
 
This presentation (PowerPoint slides) supports the conference paper which discusses the 2017 East Arnhem Regional Council and the Northern Territory Library pilot program to trial a new way, ‘A Yolŋu Way’, of architecting a new user experience in the Galiwin’ku community. The program aimed to develop a way of classifying community library collections and knowledge according to local Aboriginal concepts.

 

What is your sector looking for in a resource sharing platform? A special's perspective [slides]

Share it: Resource Sharing Futures Conference, 10-11 May 2018 Canberra
 
In collaboration with ALIA, Libraries Australia held Share it, a two-day resource sharing futures event. The aim of Share it was to discuss the current Australian resource sharing landscape and issues around the complex world of modern resource sharing. A further aim was to determine whether there is still a need for a national resource sharing service and, if so, to develop a resource sharing road map and action plan for Australia.
 
This conference presentation (PowerPoint slides) provides an overview of the resource sharing landscape of a special library in the health sector.

Welcome to the library: supporting literacy development in adult learners [slides]

Asia-Pacific Library and Information Conference 2018, 30 July - 2 August 2018 Gold Coast: Roar Leap Dare
 
This conference presentation (PowerPoint slides) accompanied the talk on the important role of public libraries in developing adult literacy skills in the community. 
 
Melton City Libraries and Djerriwarrh Community & Education Services have worked in partnership to develop a unique adult literacy reader and teacher resource, ‘Welcome to the Library’. This innovative resource is designed to improve perceptions of libraries, reduce barriers to access, and improve literacy skills.
 
Victorian public libraries are working strategically to address adult literacy.  In Australia, 14% of adults (almost 2.4 million Australians) have low-level literacy skills, and within City of Melton this is 16.9%.  Following the development of a strategic framework ‘Reading and literacy for all’, State Library Victoria and Public Libraries Victoria Network developed an Adult Literacy Innovation Grants program. Melton City Libraries received a grant in 2017 to deliver this project.
 
‘Welcome to the library’ is an adult reader, video and teacher resource designed for providers of Language, Literacy and Numeracy education to use in partnership with the local library.  The reader aims to raise awareness of libraries and the services they provide, whilst the teacher resource offers a range of learning opportunities for literacy and EAL (English Additional Language) students. Combined with visits to the library, it supports the learner to be introduced and engaged in a library experience.

Worth every cent and more: an independent assessment of the return on investment of health libraries in Australia

The purpose of this report is to assist library and information professionals to present the business case for health libraries within their organisation. By doing so, we hope health libraries will be able to maintain their excellent service to medical practitioners; a service which impacts directly on positive health outcomes for patients.

Worth every cent and more: an independent assessment of the return on investment of health libraries in Australia. Summary

Health Libraries Inc (based in Victoria) and Health Libraries Australia (a national group of the Australian Library and Information Association) commissioned award-winning firm SGS Economics and Planning to survey health libraries across the nation and from this to assess the return on the annual investment in these services to their organisations. 

Where the rubber hits the road: Recognising and managing digital engagement risks

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
Abstract:
 
Library staff are engaging with clients, delivering services in social media channels and representing your library brand online. How effectively is your team managing legal and reputation risks, community engagement, strategy, coordination and resourcing risks? This presentation is a guided tour through recognising and managing the online engagement risks they will encounter along the way. Tools featured include: Twitter, Instagram, Tumblr, Pinterest, Wikipedia and Wikimedia Commons and the lessons learned at State Library of NSW.
 
Together we will explore the risks and control options available and the strategies in place across the four different focus areas that the State Library uses social media to deliver on organisational objectives:
 
1. Developing markets (audiences) and promoting Library events, exhibitions, products, collections and services
2. Promoting discovery of library assets (including collections, services, events, exhibitions, online services, physical spaces and staff expertise)
3. Engaging with clients and the community in their preferred channels and online communities (conversation and service delivery)
4. Collecting social media content for the collection (including social meta data and community created content)
 
The responsibility for creating social media content and engaging with communities and clients through these channels involves a range of different library roles and stakeholders. Navigating digital engagement as an avenue of service delivery is a key skill for library professionals.

When free is not enough: what the International Librarians Network managed to achieve with zero budget, and what we did when we hit the limits

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge
 
Abstract:
 
The International Librarians Network (ILN) began as a way to help librarians develop an international professional network without having to travel overseas. Focusing on openness and relying entirely on freely available technology and volunteer time, the program was designed to reinforce the idea that ideas can cross borders and make us better at what we do. The ILN launched in 2013, free and open to anyone in the profession, and has facilitated connections for over 1500 people in 103 countries.
 
Unfunded and completely independent, the ILN was established using a suite of freely available technology to create and maintain an online profile. This included Gmail, Google Drive, Google Forms, Dropbox, Wordpress, Twitter, Facebook and AnyMeeting. In the development stage of the program these tools were sufficient, and their ease of use allowed the ILN founders to focus on the content and rapid development of the program, rather than requiring advanced technical skills. Combined with a network of volunteers, the ILN was able to have a positive impact on librarians around the world.
 
By early 2014, with the rapid growth of the program, the no-cost model that had served the ILN well started to hinder the growth of the program. As additional time was being spent to find and implement work-arounds to technical limitations, the ILN realised that free was no longer enough. The program needed to move beyond the limitation of free web-based tools and an informal business structure, but there was still no budget to do so. Early efforts to identify pathways forward were hampered by financial restrictions, a lack of transparency by service providers, and a confusing abundance of small scale commercial providers of services.
 
This paper will outline how the ILN used freely available technology to establish and grow, and what was achieved from this base. The paper will then explore the steps the ILN took to identify planning and development strategies for small organisations and projects that need to ‘do more with less’. It will pragmatically explore the limitations of ‘free’ and what to do when free is not enough, and show the role that small-scale strategic planning can play in helping small organisations or projects manage growth in a scalable and sustainable way.

When free is not enough: what the International Librarians Network managed to achieve with zero budget, and what we did when we hit the limits [slides]

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge
 
This conference presentation (PowerPoint slides) outlines how the ILN used freely available technology to establish and grow, and what was achieved from this base. The paper explores the steps the ILN took to identify planning and development strategies for small organisations and projects that need to ‘do more with less’.

Workforce diversity: digital INCITE supplement - July/August 2021

INCITE: The magazine for library and information professionals - July/August 2021 Volume 42 Issue 4 (supplement)
 
Contents: Introduction -- LIS Workforce Diversity Survey results -- Painting a picture about Aboriginal and Torres Strait Island employment in Australian libraries -- Acknowledging, valuing and making space for diversity in LIS education at the University of South Australia -- Jumping hurdles: hurdle wording and hiring for diversity and inclusion -- Connecting personally to Culturally Safe Libraries -- Not your average public library -- Undertaking inclusive employment -- Trainee Library Officers and Workplace Diversity -- Better reflecting the community we serve.

Warm off the press

Article from INCITE January/February 2022 Volume 43 Issue 1.
 
Discussion of "Short Story Dispenser" project initiated by Kingston Libraries in Melbourne during 2021.
 
 
 

Workforce diversity trend report 2019

The 'Australian Library and Information Association Galleries Libraries Archives Museums and Records Workforce Diversity Trend Report 2019' details the current status of diversity across the galleries, libraries, archives, museums and records (GLAMR) workforce using the 2006, 2011, and 2016 census data from the Australian Bureau of Statistics. The age, gender, Aboriginal and Torres Strait Islander representation, people living with disability, and cultural diversity of Librarians; Gallery, Library and Museum Technicians; Library Assistants; and Archivists, Curators and Records Managers was compared with the levels of diversity in the total labour force. 
 
Five recommendations have been identified for the GLAMR sector to address imbalances highlighted in the report:
 

  1. Encourage people to consider library and information as both a first and second career.
  2. Find ways to significantly increase the number of male library and information workers.
  3. Aim to double the number of Indigenous workers.
  4. Continue to open up career opportunities for people living with disability.
  5. Seek to recruit people born in Asia and/or from LOTE households with Asian first languages.

What's your agenda? A guide to surviving a zombie apocalypse and other disruptive environments [slides]

ALIA New Librarians' Symposium 9 (NLS9), 5-7 July 2019 Adelaide: collaborate deviate innovate
 
This presentation (PowerPoint slides) supported the workshop designed to help participants build the skills and knowledge needed to succeed in disruptive work environments. It included discussions and small games to get participants thinking about their core values, to build their intercommunication skills and encourage them to be flexible, resilient and adaptable.

Walk this way: using geolocation for self-guided local history audio walking tours [slides]

National Library and Information Technicians' Symposium, 13-15 November 2019 Melbourne: Discover, Diversify, Dive In
 
This presentation (PowerPoint slides) accompanied the session on using GPS for self-guided local history audio walking tours.
 
Session description: New technology isn’t a replacement for good content, but it can allow you to tell stories differently – and in the process, tell different stories, disrupting the dominant narratives in local history and innovating with new voices.
 
Moreland Libraries have created two audio walking tours of Brunswick, which allows residents to use an app to download a tour and engage with the local history of the area. With the successful launch of our People’s History of Brunswick walking tours as a pilot, we are now embarking on new projects to collaborate with our local community in the creation and sharing of local stories using ‘Echoes’. Using public workshops we are opening up the process of local history creation by asking our community what stories they would like to share. We are then taking a dual approach of collecting stories from the community, as well as training and upskilling community members to be autonomous in their own local stories creation.
 
Echoes is a GPS triggered audio tour app for smartphones. Hear about the potentials and limitations of using Echoes, what you will need to get started making your own geolocated local history audio walking tours, and our process of community collaboration.

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