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How to run a successful intern program: a case study from UNSW Australia library

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference presentation (PowerPoint slides) supports the paper which discusses incorporating an intern program into the recruitment process at University of New South Wales (UNSW).
 
As with other complex organisations, having the right mix of staff is always a challenge in libraries.  In recruiting staff at UNSW Library we look for particular skills, knowledge and aptitude and we make our decisions based on candidates’ qualifications and relevant experience.  If you are new to our profession without the required experience and/or the right qualifications then many doors to a fledgling library career will remain firmly shut.   Conversely, library managers think about succession planning and want to encourage new people to the profession.   Some managers also want staff to join the “revolving door” by creating opportunities to gain experience in all sorts of library work.  So how can library managers open the doors and build revolving ones?  One strategy that UNSW Library has used is to run a successful intern program.  The program consists of employing four final year/just graduated librarians for twelve months to work in the Client Services Unit.   
 
The paper describes the intern program in detail, including planning, costs, recruitment, training and outcomes.  It also explains how implementing an intern program does not have to be complex or time consuming for your library and how its ongoing impact can be extremely beneficial for participants, the organisation and the library profession.

 

If you build it, they will come: creating a learning organisation in the NSW Parliamentary Library

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 
This conference paper discusses how the NSW Parliamentary library went about building a learning organisation. The NSW Parliamentary Library is the oldest specialist library of its kind in Australia. The staff of the library are also specialists, who possess remarkable amounts of knowledge about parliamentary resources and history. Like many libraries today, a great deal of this knowledge is tacit, with vast amounts of corporate knowledge embedded in the memories of comparatively few individuals.
 
In the 2014/2015 Business Plan, in line with the strategic plan of the Department of Parliamentary Services, the Parliamentary Librarian set a goal-based activity to “Build a learning organisation”. A project team was formed, and an original plan for knowledge-sharing and capacity-building was implemented.   A basic PMBOK (project management body of knowledge) framework was adopted to clearly define the scope, objectives, approach, stakeholders, team composition and risks of the activity. Distinct process groups of Definition, Planning, Implementation and Review were employed and project management templates ensured the project was methodologically sound while still maintaining the ability to quickly achieve results and test the project’s effectiveness. Three surveys were employed to inform implementation and provide a measure of project impact. Qualitative feedback was gathered through regular team meetings, staff forums and informal interactions.   The first round of the project ran over 11 months, with an implementation phase of 7 months, and focussed on creating the foundations for a system of structured knowledge dissemination and management. 
 

 

If you build it, they will come: creating a learning organisation in the NSW Parliamentary Library

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 
This conference presentation (PowerPoint slides) supports the paper which discusses how the NSW Parliamentary library went about building a learning organisation. The NSW Parliamentary Library is the oldest specialist library of its kind in Australia. The staff of the library are also specialists, who possess remarkable amounts of knowledge about parliamentary resources and history. Like many libraries today, a great deal of this knowledge is tacit, with vast amounts of corporate knowledge embedded in the memories of comparatively few individuals.
 
In the 2014/2015 Business Plan, in line with the strategic plan of the Department of Parliamentary Services, the Parliamentary Librarian set a goal-based activity to “Build a learning organisation”. A project team was formed, and an original plan for knowledge-sharing and capacity-building was implemented. The results have been overwhelmingly positive, promising and even unexpected.

 

Gaps in the descriptive metadata of our national memory: digital engagement with colonial photographs of Indigenous Australians

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
Aboriginal and Torres Strait Islander readers should be aware that this paper contains images and names of people who are now deceased.
 
This conference paper discusses the value, relevance and role of historical images of Aboriginal and Torres Strait Islander people along with the decriptive metadata that was recorded at the time of capture.
 
The historical image has never held a more significant place in our online engagement with the cultural record. In the digital environment, the research and publication value of images competes much more closely with the heavy material significance of the object and the traditional pre-eminence of the historical narrative. Colonial photographs of Aboriginal and Torres Strait Islanders possess a unique power to both demonstrate European colonial myth-making and corroborate Indigenous experiences that are otherwise unrecorded.
 
The majority of colonial photographic portraits and tableaus of Indigenous subjects were sent to Europe with family letters or for scholarly exchange. They were produced for scientific, documentary and commercial purposes – to document a ‘dying race’, as visual evidence for theories of evolution and as picturesque representations of the noble savage to feed the commercial taste for the exotic. They were prized for capturing reality, whilst simultaneously peddling myths of the other. Thus, much of the original descriptive metadata is absent or inaccurate, revealing the prejudices of these purposes.
 
For many Indigenous Australians today, they are also extraordinary family photos of mostly unknown ancestors. Their great value lies in this capacity to so immediately render our national history in terms of these dialectics of engagement.
 
Our digital delivery services offer great opportunities to restore these photographs within local domestic spheres and to be reconciled with oral family histories. There are, however, many particular discrepancies between the value in increasing access, and various Aboriginal and Torres Strait Islander traditions surrounding the power and cultural relevance of visual imagery. This is exacerbated dramatically as our institutional pursuit for increased digitisation and online discoverability makes them easily viewable to a mass audience.
 
This paper examines the challenge of absent and fabricated metadata in these photographs as they are discovered, delivered and published online. It draws on research into the role these collections play in European anthropological museums, including the Pitt Rivers Museum at Oxford University and the Musée du Quai Branly in Paris, to consider their transactional provenance. It also explores cultural rights and the value of photographs to Indigenous communities and considers the seminal Ara Irititja and new Indigenous databases and ask how we can best connect with experts in Indigenous communities to fill gaps in the descriptive metadata of our national memory.

 

Gaps in the descriptive metadata of our national memory: digital engagement with colonial photographs of Indigenous Australians

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
Aboriginal and Torres Strait Islander readers should be aware that this paper contains images and names of people who are now deceased.
 
This conference presentation (PowerPoint slides) supports the paper which discusses the value, relevance and role of historical images of Aboriginal and Torres Strait Islander people along with the decriptive metadata that was recorded at the time of capture.
 
It examines the challenge of absent and fabricated metadata in these photographs as they are discovered, delivered and published online. It draws on research into the role these collections play in European anthropological museums, including the Pitt Rivers Museum at Oxford University and the Musée du Quai Branly in Paris, to consider their transactional provenance. It also explore cultural rights and the value of photographs to Indigenous communities and considers the seminal Ara Irititja and new Indigenous databases and ask how we can best connect with experts in Indigenous communities to fill gaps in the descriptive metadata of our national memory.

 

Libraries: putting the “Go!” in eGov

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 
This report accompanied a conference paper presented at the ALIA National 2016 Conference relating to the introduction of eGov, following an Australian Government committment to providing online services for all high volume federal services by 2017.  
 
The report defines eGovernment, the role of public libraries in facilitating access to eGovernment information, and promotes use of the eGov Ready Library Toolkit to assist public libraries in supporting their community.

 

Libraries: putting the “Go!” in eGov

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.
 
This conference presentation supports a report prepared by the eGov Ready Project Team that emerged as part of the State Library of Vicoria and Public Libraries Victoria Network 2015 Shared Leadership Program.  The conference paper discusses how public library staff are reporting increasing demand to help patrons navigate and find online resources relating to eGovernment. Framing this is the federal policy for all high volume government services to be online by 2017, and 80% of all government service interactions to be through digital channels by 2020.
 
This presentation showcases a diagnostic toolkit to enable public libraries to assess their eGov readiness, which was produced as part of an action learning project sponsored by the State Library of Victoria and Public Libraries Victoria Network’s Shared Leadership Program, with the assistance of Cube Group, offers public libraries a practical and scalable means for evaluating their capacity to provide support, resources and training.
 
The evidence base underpinning this project draws from the ALIA and Australian Public Library Alliance proposed report, The impact of eGovernment on Australian public libraries (2015).   The questions posed in this document were used to develop online surveys for Victorian public library management and staff to evaluate the impact of eGov on:

  • Staff time and skills
  • ICT
  • Programming and partnerships.

 
While public libraries are well-equipped and accessible places for eGovernment community access and education, data gathered from over 300 frontline staff shows that despite the fact that over the past 3 years, more than 90% of respondents reported having to spend more time on enabling patron discovery and interactivity with government information, forms, data and records, less than 10% believed that they were adequately prepared and trained for providing effective eGovernment information services.
 
How do we ensure we understand the broader environment in which we operate and how do we connect with it?
 
Australian public libraries are valued community hubs, and the largest providers of free internet and Wi-Fi services.  The continued rollout of eGovernment will only increase demand on the sector to provide eGov support services to our communities.  It is thus imperative that public library services actively seek out ways to effectively engage with our communities in this socio-political agenda.  Our eGov Ready Libraries Toolkit offers public libraries a ‘traffic light’ rated diagnostic tool, the results of which link directly to practical ideas for suggested areas of improvement across all platforms: ICT, programs, partnerships, community engagement and staff development.

 

Annual report 2016

 
Contents: About ALIA -- President's report -- Chief Executive Officer's report -- Director Corporate Services' report -- Director of Learning's report -- Assistant Director of Conferences and Events' report -- How we performed against the ALIA Board's strategic plan -- Our membership -- Advocacy campaigns -- Government and stakeholder relations -- Special projects -- Conferences and events -- Education, professional development and training -- Awards -- Communications -- ALIA Board handover -- Financial statements.

 

 

Research Data Management support: sharing our experiences

ALIA National 2016 Conference 29 August-2 September 2016 Adelaide: Engage create lead
 
This paper explores the place of Research Data Management (RDM) support services as an extension of the academic librarian's role. The presenters anticipate that RDM support will become increasingly important in an ever-more data-driven research environment, and share the experiences of three South Australian university libraries in providing RDM, including the skillsets developed and lessons learned. 

IFLA global vision discussion: Australia contributes to the IFLA Global Vision conversation survey results

Results of a survey conducted in 2017 to elicite views on how a united library field can tackle the challenges of the future.  Respondents were ALIA personal members or work for libraries that are ALIA instutional members.  The report is a contribution to the International Federation of Library Association and Institutions (IFLA) Global Vision conversation.

Victorian public libraries 2030: the future in action

ALIA National 2016 Conference, 29 August-2 September 2016, Melbourne: Engage, create, lead
 
This conference paper details the development of Victorian Public Libraries 2030: Strategic Framework (VPL 2030) a strategic approach to the planning of public library projects in Victoria.  It shows how the framework operates to maintain a consistent approach across the Victoria public library sector and provide updates on statewide public library development projects undertaken collaboratively by Public Library Victoria Network (PLVN) and the State Library of Victoria (SLV).  
 
The strategic objectives of the VPL 2030 framework address the following social trends: creativity, collaboration, brain health, dynamic learning and community connection. The objectives themselves consist of: storytelling that fosters buy-in to the shared vision; accessing additional revenue and funding schemes; products, services, and programs aligned to community needs and aspirations; facilities and resources that underpin community creativity and learning; and staff with the skills and attributes to enable services into the future. 

How public libraries contribute to the STEM agenda 2017

This report, produced by ALIA Australian Public Library Alliance (APLA) demonstrates how public libraries are supporting the STEAM (Science, Technology, Engineering, Arts and Mathematics) agenda as centres of informal learning.  It showcases what can be achieved through local government investment and public library staff skills and creativity.
 
It is based on presentations at the STEAM into Sydney Conference held at the State Library of New South Wales in March 2017 in conjunction with the mid-term meeting of the IFLA Standing Committee on Public Libraries.  

2016 national research infrastructure roadmap capability issues paper

This submission by the Australian Library and Information Assocation (ALIA) is in response to questions posed by the National Research Infrastructure Capability Issues Paper July 2016.
 
The Australian Government requested the development of the 2016 National Research Infrastructure Roadmap to determine Australia's national research infrastructure needs to underpin research efforts over the next decade.

Victorian public libraries 2030: the future in action [slides]

ALIA National 2016 Conference, 29 August-2 September 2016, Melbourne: engage, create, lead
 
This conference presentation [PowerPoint slides] supports the paper on the development of Victorian Public Libraries 2030: Strategic Framework (VPL 2030), a strategic approach to the planning of public library projects in Victoria.  It shows how the framework operates to maintain a consistent approach across the Victoria public library sector and provide updates on statewide public library development projects undertaken collaboratively by Public Library Victoria Network (PLVN) and the State Library of Victoria (SLV).  
 
The strategic objectives of the VPL 2030 framework address the following social trends: creativity, collaboration, brain health, dynamic learning and community connection. The objectives themselves consist of: storytelling that fosters buy-in to the shared vision; accessing additional revenue and funding schemes; products, services, and programs aligned to community needs and aspirations; facilities and resources that underpin community creativity and learning; and staff with the skills and attributes to enable services into the future. 

Stonnington Libraries online literacy and development (SOLID) program

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference paper explores the Stonnington Libraries Online Literacy and Development (SOLID) program developed by Charlotte Aberhart for staff across the Stonnington Library and Information Service. Between 2012 and 2016 Stonnington Library staff found they were increasingly approached by patrons for assistance with mobile devices and online services, in an environment where 'digital first' content was becoming more prevalent. The SOLID program was designed to improve staff confidence in meeting the specific needs of Stonnington Library patrons and encompassed five modules, each allocated 6 weeks for completion: Tablet Basics, eBooks and eAudiobooks, eReference, Social Media, and Online Media.
 
The paper outlines the structure and content of the SOLID program and discusses the feedback received from participants. In the future the program will run bi-annually at Stonnington Libraries, a choice made to avoid staff fatigue and to allow technological advances to be incorporated. The SOLID program is also available to other libraries through a Creative Commons license (link provided).

The eyes have it: individual differences and eye gaze behaviour in biomedical search

ALIA National 2016 Conference, 29 August-2 September 2016 Adelaide: engage create lead.
 
A poster paper describing a research project funded in part by the 2014 ALIA Research Grant Award.
 
This research lies at the emerging field of human information interaction and retrieval (CHIIR), with particular emphasis on user-centred approaches to information retrieval. The project included designing and conducting a user experiment to assess the effect of displayed Medical Subject Heading (MeSH) terms on gaze and search behaviour.
 
The results include several kinds of research data that inform the understanding of the relationship between interface, reading patterns, search behaviour and search performance. 

ALIA LIS education, skills and employment trend report 2017

This is the fourth annual ALIA LIS education, skills and employment trend report. The report provides students, educators, employees and employers with an understanding of the national library and information science sector landscape.  
 
The report shows that over five years from 2010-2015, there were fewer librarian, library technician and library assistant positions in the workforce.  However, over the next five years there is expected to be a modest increase in the number of qualified positions available, but a decrease in the number of positions for staff without a library and information science qualification. 

Statistics used in the report are derived from the Department of Education and Training, the Department of Employment and the National Centre for Vocational Education Research (NCVER).

 

The school library workforce in Australia

ALIA 2016 National Conference, 29 August-2 September 2016, Adelaide: Engage, Create, Lead
 
[Peer reviewed] This paper engages with the issue, raised by Lonsdale in 2003, of a lack of data regarding national staffing trends in Australian school libraries. The authors review the literature available, including general census data from the Australian Bureau of Statistics, library sector-specific information, and data from the education sector (including school libraries). Particular focus is given to the Staff in Australian Schools survey, as well as its limitations. 
 
The authors discuss three main findings from their research: 1) declining numbers of teachers in primary school libraries, 2) a growing inequity between numbers of staff in low-SES and high-SES school libraries, and 3) the prevalence of teachers with little or no tertiary qualifications in library studies working in school libraries. The authors also examine residual gaps in the data and provide the following recommendations: work to collect and share data across relevant sectors; partner with the library industry to commission and fund broader kinds of research; and connect research to national and local priorities such as those related to school students' performance. 

The great research data scavenger hunt

ALIA National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This paper details the 'scavenger hunt' designed by the Research Services Coordinator at Curtin University to engage library staff in developing research data management skills. The paper explores the background and methods of the scavenger hunt as well as presenting the lessons learned from an amibitious project that did not proceed quite according to plan. The experience it offers is valuable for librarians looking to undertake work in the emerging area of research data management.

Annual report 2017

 
Contents: About ALIA -- President's report -- Chief Executive Officer's report -- Director Corporate Services' report -- Director of Learning's report -- How we performed against the strategic plan -- Our membership -- Advocacy campaigns -- Government and stakeholder relations -- Special projects -- Conferences and events -- ALIA in the regions -- Education, professional development and training -- Awards -- Communications -- Financial statements.

 

 

Sustainable Development Goals advocacy: workshops

Our Global Future summit, facilitated by Dr Gill Hallam on 29 July 2018, Gold Coast, Queensland, Australia.
More than 50 library leaders from Australia and the Asia-Pacific met for the Asia-Pacific Sustainable Development Goals summit (SDG).
The presentations and workships resulted in the development of a shared understanding of what lies ahead for libraries and a list of actions to raise awareness and understanding of the sustainable development goals and the role libraries can play

Submission in response to the Australian Public Service Review, first round consultation

Submission by ALIA to the first round consulation of the Australian Public Service Review, 31 July 2018.
This review is looking at the capability, culture and operating model of the APS.
The submission presents a case against library staffing and service reductions in government libraries and requests that the APS Review consider the following five recommendations:
1. That the review recognise the importance of knowledge and information to the efficient and effective operation of the APS.
2. That the review endorse the ongoing need for qualified library and information professionals serving the Commonwealth Government.
3. That the review propose exploration of new service models for library and information services, with advice from ALIA and other relevant organisations.
4. That the review note the opportunity for the recruitment and employment of Indigenous professionals in the library stream.
5. That the APS recognise the need for specialist skills in the management of library and information services.
 

Submission in response to the Department of Communications and the Arts reviews of the Enhancing Online Safety Act 2015 and the Online Content Scheme discussion paper, June 2018

The Australian Library and Information Association (ALIA) submission in response to enhancing online safety for children and older Australians. The submission recommends further integration of community focused programs into the Office of the eSafety Commissioner's portfolio.

ALIA submission in response to the Australian Bureau of Statistics 2021 Census consultation

The Australian Library and Information Association (ALIA) submission to the Australian Bureau of Statistics (ABS) discusses the invaluable role of public libraries in enabling digital inclusion. The submission recommends consultation be undertaken between the ABS and ALIA Australian Public Library Alliance about a funded education and communications plan for 2021 Census, to articulate the role of public libraries and allow for information sessions, factsheets, FAQs and handouts to be provided well in advance of any public-facing campaign.

ALIA submission in response to the Australian Digital Health Agency consultation: National Digital Health Strategy Framework for Action April 2018

The Australian Library and Information Association (ALIA) submission in response to the Digital Health Agency consultation discussing the value of Australian Public Library Alliance (APLA) and Health Libraries Australia (HLA) as partners in the provision of access to authoritative health information.

Submission in response to Australia’s second Open Government National Action Plan 2018-2020

The Australian Library and Information Association (ALIA) emphasises the role of public libraries in support of open government and digital tranformation through helping users to discover, access and use data. Libraries are trusted places, promoting equity and freedom of access to information and resources. They provide a valuable platform for government communication and public education initiatives. For Open Government to be successful and universal, the National Action Plan must actively engage the public library network, otherwise it will fail to reach people who are on the fringes through lack of internet connectivity, issues of affordability or limited digital skills.
 

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