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ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
Abstract:
 
As the implementations of web-scale discovery services (WSDS) like Primo, Summon, EDS, and WorldCat Discovery Services proliferate, and as libraries continue to make significant investments to purchase, implement, and maintain these services, it is increasingly important to understand if these investments are helping libraries achieve the impact they originally anticipated. What was the original rationale for these services? What were the impacts that were expected? How are those impacts being measured? What are the early results? Are the results supporting the investments? Are there other options?
 
At the same time, many content providers are making similar investments to make their content discoverable in these services and to support libraries in leveraging these investments on behalf of their faculty, students, and researchers. The promise, of course, is greater discoverability and increased usage for the content provider. What, exactly, are the investments that these content providers are making? Given that there is a culture of providing content for indexing for free to these services, how are these investments being recovered by the content provider? Are these investments resulting in the expected outcomes?

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
Abstract:
 
At the State Library Victoria we redesigned our service model. We used a design thinking approach so that our new service model would be customer centred and integrated. In redesigning our service model we considered elements such as changing customer needs and expectations and we looked at how people were actually using our library. We considered the physical library space, digital and mobile technology, customer self-help options, number and location of service points, and staff skills and development, as well as trends in service design in other organisations.
 
We ran a 12-week service design project with a joint team from the State Library and an external consultant. The project began with an intensive research phase and observation of our current services. We identified issues and opportunities with our current services and then developed responses to these through workshops with staff, and through consultation with library customers. These ideas were prototyped and tested to develop a new service model. Testing included redesigning the library after opening hours and inviting staff to walk through and experience for themselves how the new service model could work.
 
Our redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We are redesigning our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.
 
We are in the beginning stages of implementing a series of phased projects that move us towards the objectives of our new service model. We expect implementation to be a multi-year, staged process.

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
This conference paper shares a new approach to digital literacy development and is divided into four dance elements: Getting Fit for the Dance (digital literacy concept, contexts and definition as used at Deakin University); First steps of the Dance (building liaison librarian capacity; the digitally literate student); Practicing the Dance ( the Case Study and results); and the Dance Finale (Conclusion).

ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
 
Abstract:
 
Over the last 12 months, makerspaces have become an important means for both public and academic libraries to engage with the community, providing additional services or programs to what is currently on offer. The next major step forward for library makerspaces is to incorporate more STE[A]M (Science, Technology, Engineering, Arts and Maths) principles into their programs and services to help people develop important 21st century learning skills. This paper argues that library makerspaces play an important role in contributing to the library’s mission of supporting lifelong learning, in particular through STEAM-based activities. It demonstrates this with reference to “Light Makers”, a week long event facilitated by Curtin University Library Makerspace in 2015 during National Science Week. Reflections on the event highlight the importance of collaboration between academic and public libraries, university and community groups, to effectively engage the wider community in STEAM-based maker activities.

This advocacy document for the #VoteLibrary campaign discusses the services and impacts of libraries in Australia. When people think about libraries, they think about public libraries, but across Australia there are some 13,000 public, school, university, TAFE, health, law and other special libraries, serving more than 10 million people. There are government department and parliamentary libraries, assisting researchers and policy makers. And there are our National, State and Territory Libraries providing access to heritage materials which document the living history of the nation. The goal of all libraries is for a smarter, more literate population, with universal access to information, leading to increased civic engagement. Libraries comprise collections, physical and virtual spaces, technology, programs and services, expert staff and are shaped around the needs of their 10 million-plus users. 

The values and activities of library and information professionals which make them essential include trust in the profession, freedom of information, evidence-based practice, digital expertise and inclusion, respectful work with indigenous knowledge, support to freedom of expression, equitable access to information, support of the right to privacy, open access principles and cross-sector collaboration.

Library services at VET education providers improve the lives of students by supporting every student, providing 24/7 access to resources, acting as a welcoming space, facilitating digital inclusion and independent learning, widening horizons, providing copyright expertise, business efficiency, education equity, and the recruitment, engagement and retention of students. 

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.

ALIA Asia Pacific Special Interest Group (ALIA APSIG) was a national group that aimed to lead efforts in identifying new sources of support for the development between information professionals in the region, through two-way co-operation. It also aimed to provide a forum for members to discuss regional professional issues and to communicate these to the appropriate forum; hosts public talks relating to relevant issues; and produce a membership newsletter three times per year.