Journey maps and customer hacks: redesigning services at the State Library Victoria [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Online information services
ALIA Library
Journey maps and customer hacks: redesigning services at the State Library Victoria
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
Is the Juice Worth the Squeeze? [slides]
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
This conference presentation (PowerPoint slides) discusses the impact for library investment is web-scale discovery services like Primo, Summon, EDS, and WorldCat Discovery Services. The presentation examines the original rationale for the services, expectation and measure of impact and early results. The presentation also considers the parallel investments being made by content providers in facilitating the discovery of their content.
Is the Juice Worth the Squeeze?
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Abstract:
The response of public libraries in Australia to the COVID 19 pandemic [slides]
Research Review Seminar Series: Australian public libraries respond to COVID-19, 16 November, 12pm via Zoom.
Understanding Australian public library responses to the COVID-19 crisis
On 24th March 2020 the Prime Minister of Australia declared the immediate closure of libraries across the country as part of the national attempt to slow the rate of COVID-19 infections. This meant over 1,600 public library service points across the country in urban, regional and remote locations, were no longer able to offer services on their premises.
ALIA on online content regulation
Australian Library and Information Association (ALIA) statement on the right of all library users to access information, materials, content and services.
Libraries and information services proactively promote and facilitate responsible access to quality networked information for all, including children and young people. They enable library users to learn to use the internet and electronic information efficiently and effectively.
Technological foundation for adaptability [slides]
10th ALIA Top End Symposium, 12-13 October 2018 Darwin: Enabling universal literacies in the digital age
This presentation (PowerPoint slides) supports the session on identity and access management services.
ALCC submission to the Senate Committee reviewing the Copyright Amendment (Service Providers) Bill 2017, February 2018
The Australian Libraries Copyright Committee (ALCC) welcomes current changes to the Bill as an initial step in improving Australia's safe harbour arrangements, but encourage further amendments to ensure that all local online service providers have the same legal certainty. The amendments proposed will provide significant benefits to Australia's library and archive community.
Australian libraries: the digital economy within everyone’s reach
ALIA Report produced for the Australian Government consultation entitled Digital Economy Opening the Conversation, November 2017
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