Library users

UX in the GLAM sector [slides]

ALIA Information Online 2019 Conference, 11-15 February 2019 Sydney: Infinite Possibilities
 
This presentation (PowerPoint slides) supported a talk on applying user experience (UX) and design thinking to help to find solutions to problems in the GLAM (galleries, libraries, archives and museums) sector.

Beyond time and space: using AI to solve client service challenges now and into the future [slides]

ALIA Information Online 2019 Conference, 11-15 February 2019 Sydney: Infinite Possibilities
 
This conference presentation (PowerPoint slides) supports the paper which discusses the role of artificial intelligence (AI) in providing solutions to the challenges in fulfilling library client service requests 24/7.

 

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