Library services

ALIA Library

Communicating academic library impact through visualisation

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference presentation (PowerPoint slides ) supports the paper which explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.
 

Communicating academic library impact through visualisation

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead
 
This conference paper explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.
 

Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge
This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.

 

Base camp to summit: a collaborative approach to building skills and providing support in the area of evidence based practice

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger
This conference presentation looks at how the growth of the evidence based practice movement has demanded a response from health librarians at Curtin University Library. This paper outlines how a collaborative approach to building librarians’ skills from shaky beginnings to firm foundations has facilitated a level of Faculty research support that is recognized, utilized and appreciated.

Base camp to summit: a collaborative approach to building skills and providing support in the area of evidence based practice

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This confernce paper looks at how the growth of the evidence based practice movement has demanded a response from health librarians at Curtin University Library. This paper outlines how a collaborative approach to building librarians’ skills from shaky beginnings to firm foundations has facilitated a level of Faculty research support that is recognized, utilized and appreciated.

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